"I spent 20 years in the intersection of shipping, e-commerce, and logistics," Jose Li, Founder of 71 Pounds told CTC. "I am fortunate to have sat on both sides of the shipping table - managing shipping and logistics for Jamba Juice as well as working for one of the major shipping carriers -running FedEx's Retail & eCommerce practice. I worked with thousands of small and medium size businesses. I saw how they did not have the time, resources, tools, or knowledge to get their refunds. I thought there had to be a better way."